Feel-good feedback in trying times

With all the travel restrictions related to Covid-19, the past couple of months have been challenging ones for travellers at home and around the world. Maritime Travel advisors have been working around the clock, helping stranded customers to get back home safely.  They’ve also been guiding and advocating for clients whose trips had to be cancelled, helping them navigate through the maze of travel credits, refunds, and insurance.

We’ve always known our advisors are among the most caring and knowledgeable in the business. Recently, we’ve been inundated with messages of thanks from grateful customers. Over the next while, we’ll be sharing some of these with you. One thing has become clear – without a Maritime Travel advisor, you are indeed on your own.

Kudos to Norma Frost, New Glasgow, NS 
This appeared in The Pictou Advocate – Kelly Koops Smees was scheduled to travel to Florida with about a dozen friends and family members to visit friends who are vacationing there.  “We decided to cancel our trip even before it was declared a pandemic”, she said of the recent situation with COVID-19.  “We were supposed to leave on April 4.  We always book our trips away through Norma at Maritime Travel and she is looking after all our cancellations.  At times like this we are thankful for her instead of us having to be on hold on the phone for hours at a time.  Should out to all the travel agents who are working 24-7 for their clients”, she lauded.   Amidst all the cancellations in your stressful day I thought this would make you smile! 
Thanks for all you do!  

/_uploads/authors/34/images/14.pngLetter to Editor in Kingston newspaper about
Joan Harris-Turnbull, 
Kingston-Frontenac, ON

My wife and I just returned from a trip to Australia on March 24. Just wanted to applaud a local business and incredible employee as contacting Air Canada was next to impossible to arrange our flight home.  Joan Harris-Turnbull, an agent for Maritime Travel, worked tirelessly over several days to arrange our trip home.  The airline tried to get several thousand dollars more than our paid ticket.  Joan got past this demand.  She is a special person and we were so lucky to have her services. 

/_uploads/authors/34/images/15.pngKudos to Lynn Alamenciak, Elliot Lake, ON 

We want to express our deep appreciation for Lynn Alamenciak at Maritime Travel in Elliot Lake.  She booked a trip for us in May to Las Vegas with ACV.  I had tried unsuccessfully for two days of wait times exceeding 2 hours just to find out prices!  When she booked our trip, we only had to pay a deposit.  Unfortunately, due to the ban on travel, we had to cancel.  We only lost our deposit due to the efficiency of Lynn.  We will certainly be booking again with Lynn!  We just want everyone to 

know and see the benefits of a travel agent.  Thank you so much!

/_uploads/authors/34/images/16.pngEmail to Jason Dirks, Calgary North, AB 

Rock star! Thanks bud. Please take care of yourself.  Thinking of you and the rest of the Maritime team!!! 

Thank you for all of the wonderful feedback, we can't wait to help plan your travel in the future! Stay safe​!